New RMA Portal Now Available
We've upgraded our RMA process to provide greater visibility and a smoother warranty experience from submission through to completion.
To use the new form, login to your account and navigate to the account page by clicking "My Account" while logged in:
Then navigate to the Returns tab:
Key Benefits of the New RMA System
📋 Real-Time RMA Tracking
Unlike the previous system, which only allowed you to submit an RMA request, the new portal lets you track the status of your RMA at every stage of the process.
⏱ Detailed Progress Updates
View a complete timeline of your warranty claim, including timestamps showing when your RMA was received, assessed, processed, repaired or replaced, and completed.
🔍 Full Visibility of Warranty Status
Stay informed throughout the entire warranty process without needing to contact our support team for updates.
⚡ Faster Form Completion
When a serial number is entered, the system can automatically retrieve and populate the associated order and invoice information, provided the serial number was recorded against the original sale.
📁 Centralised RMA History
Access your submitted RMA requests in one place and review their status and history whenever needed.
Why Use the New Portal?
The new RMA portal is designed to save time, reduce manual data entry, and provide complete transparency throughout the warranty process. By using the new system, you'll always know exactly where your RMA is and what stage it has reached.
Use the new RMA Portal by logging in and navigating to the account page today!